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Processing of Personal Data


EXPLICIT DECLARATION CONSENT FOR THE PROCESSING OF PERSONAL DATA
 
We kindly ask you to read the Explicit Declaration of Consent for the Processing of Personal Data below to review the purpose for processing your personal data and your rights in this context.
 
a) Data Controller
In accordance with the Law of personal data protection No. 151 year 2020 your personal data shall be processed by the data controller Defacto Egypt for trade (“Company”) within the scope described below.

 b) For What Purposes Your Personal Data Will Be Processed
The personal data collected from you, our valued customers, using the Customer Assistant within the scope of our Chatbot Application, for the purposes of solving instant customer problems, carrying out post-sales support services, carrying out activities for customer satisfaction, maintaining marketing activities, conducting and improving marketing analysis studies, executing customer relationship management processes, executing campaign/advertisement/promotion processes, are processed by our Company on a limited basis.
 
c) Methods and Legal Reasons for Collecting Your Personal Data
Your personal data is processed by our Company electronically with your express consent pursuant to the personal protection data.
 
d) Categories and Types of Personal Data Subject to Processing
The following personal data will be obtained with the Chatbot application:
 
  • Personal Identifying Information: Name-Surname
  • Contact Information: Email address, phone number, address, order number
  • Other: All kinds of personal data that can be written on Chatbot by the customer
 
e) To Whom and For What Purposes Your Processed Personal Data Can Be Transferred
Your personal data indicated in Article (d) of this clarification text may be transferred for the fulfillment of the objectives set out in (b) and limited to the fulfillment of those purposes, only in compliance with the personal data processing conditions specified in the data protection law and with the purposes specified above, and by restricted means to group companies resident in Egypt and abroad, our affiliates, business partners, suppliers, shareholders, and public authorities and organizations.
 
f) Information Regarding Your Rights Under the personal data protection law as a Personal Data Owner
Pursuant to the Communicated on the Procedures and Principles of Application, you may send your requests to the Data Controller as per the law of personal data protection that regulates the rights of the data subject to our Company’s address : 54 Abbas Al Akkad st- Nasr city – Cairo to  Ahmed Nabil in writing, or you can send an email to ahmed.nabil@defacto.com using the email address you have previously provided.